tag:blogger.com,1999:blog-27988188.post115169045503528597..comments2023-08-16T09:40:15.272+01:00Comments on Irascible Ian's Personal Blog: BMW BatterseaAnonymoushttp://www.blogger.com/profile/13442419547110456696noreply@blogger.comBlogger10125tag:blogger.com,1999:blog-27988188.post-54047703285010204062008-01-20T16:23:00.000+00:002008-01-20T16:23:00.000+00:00Wow! Thanks for the advice. Having written to BMW ...Wow! Thanks for the advice. Having written to BMW Central (twice) and not even had the courtesy of any kind of reply I'm not sure what else I should have done? <BR/><BR/>I wrote an update post a few days after this one. What I didn't do was post one about the final outcome (basically pretty much all the BMW dealers seem as bad as each other) Things were eventually fixed free of charge by the original dealer (after I paid the money the air conditioning stopped working again 2 days later, forcing them to admit there was a real defect after all) and the first opportunity I got I sold the car.<BR/>I won't be buying a BMW car again. <BR/><BR/>I probably lost 5 days wages getting the mess sorted out and OBVIOUSLY should have spent even more time contacting TV companies etc instead of whinging in a public place to act as a public warning to would-be purchasers and others!<BR/><BR/>By the way (sarcasm mode on) thanks for the constructive reply. So glad to see that it's so devoid of the "whinging" you accuse me of. (sarcasm mode off).Anonymoushttps://www.blogger.com/profile/13442419547110456696noreply@blogger.comtag:blogger.com,1999:blog-27988188.post-1583848624304475072008-01-20T15:59:00.000+00:002008-01-20T15:59:00.000+00:00I read this thinking he's going to tell us what he...I read this thinking he's going to tell us what he did to get the service he should and how he demanded something - and what did I read? Just whingeing, threatening not to buy another car etc and how they would sit up and take notice by you writing it on your blog. This is not the way to get things done. Go and park outside their doors and refuse to move until it gets done and if they do anything call the TV channels. Sorry if you don't like what I wrote but really.Mik Akigrhttps://www.blogger.com/profile/14603199821451847544noreply@blogger.comtag:blogger.com,1999:blog-27988188.post-64934148271857373412007-06-19T08:22:00.000+01:002007-06-19T08:22:00.000+01:00Às already indicated I went to BMW Wimbledon but m...Às already indicated I went to BMW Wimbledon but my real problem is with BMW full stop. Two letters to their customer support and no response at all.<BR/><BR/>I sold my Mini Cooper S a few months ago. A car that won't start unless it's been taken on a decent length journey every 2 weeks is no use to me and Mini Support convinced me this is a very common problem. I won't be buying BMW again.Anonymoushttps://www.blogger.com/profile/13442419547110456696noreply@blogger.comtag:blogger.com,1999:blog-27988188.post-2825192500633384262007-06-19T07:50:00.000+01:002007-06-19T07:50:00.000+01:00I have used BMW Battersea a number of times and th...I have used BMW Battersea a number of times and they have been exceptional. I have owed BMW's and MINI'S and never had a problem with the Battersea garage.<BR/>I take it everyone with a bad comment about Battersea BMW will not be using them again ?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-27988188.post-23639067729277788002007-04-18T23:28:00.000+01:002007-04-18T23:28:00.000+01:00I haven't even got a mini yet and already I am ver...I haven't even got a mini yet and already I am very dissappointed with Park Lane Mini, called them five times to try and arrange a test drive of a new Cooper D and not a word back so off to buy a new A3 instead...at least Audi give their customer base true care and attention. Mini lost out big time as I was going to buy 2!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-27988188.post-27490535982449259832007-04-02T20:04:00.000+01:002007-04-02T20:04:00.000+01:00I contacted BMW. Twice! Never got so much as an ac...I contacted BMW. Twice! Never got so much as an acknowledgement in return.<BR/><BR/>I've sold the car now. When I buy a new one BMW won't be top of my list!Anonymoushttps://www.blogger.com/profile/13442419547110456696noreply@blogger.comtag:blogger.com,1999:blog-27988188.post-35060405670341323012007-04-02T17:29:00.000+01:002007-04-02T17:29:00.000+01:00OK, I think it is the area or yet it could be the...OK, I think it is the area or yet it could be the country. It seems that car service in Park Lane is terrible. I had a BIG problem with the fox at Lexus Park Lane (a block from BMW). <BR/>It could be the presence of that ugly power plant nearby...<BR/><BR/>Ian, Can you try making your complaint to BMW UK or headquarters in EU?<BR/><BR/>Good luck!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-27988188.post-30604526885932901382007-02-15T11:46:00.000+00:002007-02-15T11:46:00.000+00:00So sorry it is not just me. They charge exhorbata...So sorry it is not just me. They charge exhorbatant rates for work which is not done properly, are impossible to get hold of and cut you off when you are put on hold.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-27988188.post-1151965339966850732006-07-03T23:22:00.000+01:002006-07-03T23:22:00.000+01:00I sent an email with the link to BMW Customer Serv...I sent an email with the link to BMW Customer Services on Friday, and also to the BMW Battersea Sales Manager who served me, along with my phone message of course complaining that they hadn't fixed anything.<BR/><BR/>Needless to say I haven't heard a word back as of late Monday night, and the car is now booked into BMW Wimbledon to get the job done properly. I'll no doubt post a new entry when the Wimbledon service is out the way, but I'm already far more impressed with their phone booking service than I was with Battersea's.Anonymoushttps://www.blogger.com/profile/13442419547110456696noreply@blogger.comtag:blogger.com,1999:blog-27988188.post-1151750508760599552006-07-01T11:41:00.000+01:002006-07-01T11:41:00.000+01:00Make sure you send someone at BMW HQ a link to you...Make sure you send someone at BMW HQ a link to your blog!<BR/><BR/>Apalling and dreadful... yet why are we never surprised?Brian Sibleyhttps://www.blogger.com/profile/02395103557170474777noreply@blogger.com